General Terms and Conditions of Sale and Use (GTC/UGU) – revised 09/12/2023

1. About us

The « Unio Préparation E.I. » company (SIREN n°989 847 520) is located at 24, rue Montesquieu, 42100 Saint-Étienne. Mrs. Lysiane Barriol, self-employed entrepreneur registered with the SAINT ETIENNE trade and companies register under SIRET number 898 847 520 00019 (hereinafter the « Company »). All requests must be sent by e‑mail to the following address : contact@unio-preparation.com.

2. Acceptance of the GTC/GTC

By accessing the Company’s website, www.unio-preparation.com (hereinafter referred to as the « Site »), by downloading, using or registering with any of the elements contained therein, the professional or consumer (hereinafter referred to as the « Customer ») expressly accepts these GCS/CGU, which he acknowledges and declares to have read and understood. In addition, placing an order (hereinafter the « Order ») also implies acceptance of the GTC/GTC. The customer declares that he is aware of them and waives the right to invoke any other document, in particular his own general terms and conditions of purchase. The Consumer acknowledges having been informed of the information and details provided for in Articles L.111 – 1 to L.111 – 7 of the French Consumer Code, and in particular :

the essential characteristics of the product ;
the price of the Products ;
the date or deadline by which the Company undertakes to provide the Service ;
information about the Company’s identity (postal address, telephone number, e‑mail address);
Information on legal and contractual warranties and how to make use of them ;
the possibility of resorting to conventional mediation in the event of a dispute ;
information on the right of withdrawal (deadline, how to exercise).

3. Object

The Company markets the following product to its Customers via its Internet Site : Lay Wedding Preparation Program (hereinafter the « Product »). The CGV/CGU described below detail the rights and obligations of the Company and the Customer in connection with the sale of the Product. They apply to all sales concluded by the Company and prevail over any contradictory document. They are systematically communicated to customers on request. The Company reserves the right to modify all or part of these GCS at any time. In the event of subsequent modification, the Customer is subject to the version in force at the time of his Order.

4. Registration

Registration on the Site is open to any individual or legal entity of legal age and with full legal capacity.
The use of the Site is subject to the Customer’s registration.
To register, the Customer must fill in all the mandatory fields ; otherwise the registration will not be validated.
The Customer guarantees and declares on their honour that all the information communicated on the Site, in particular at the time of their registration, is accurate, sincere and true.
All registered customers have a login and password. The latter are strictly personal and confidential and may not be communicated to third parties under penalty of deletion of the account of the offending Registered User. Each registered customer is personally responsible for maintaining the confidentiality of his/her login and password. Under no circumstances will the Company be held responsible for the usurpation of a Customer’s identity. If a Customer suspects fraud at any time, he/she must contact the Company as soon as possible, so that the latter can take the necessary measures and regularize the situation.
Each Customer, whether a legal entity or an individual, may only hold one account on the Site.
In the event of non-compliance with the GCS/GU, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to temporarily or permanently delete all accounts created by the offending Customer.
Deletion of the account entails the permanent loss of all benefits and services acquired on the Site. However, any Orders placed and invoiced by the Site prior to account deletion will be processed under normal conditions.
In the event of deletion of an account by the Company for breach of the duties and obligations set out in the GTC/GTC, the offending Customer is formally prohibited from re-registering on the Site directly, via another e‑mail address or through an intermediary without the express authorization of the Company.

5. Controls

To place an order, the Customer adds the Product to his virtual basket. He then accesses the summary of his virtual basket in order to confirm the Product he wishes to order and complete his Order by pressing the « Confirm Order » button. The Customer registers following the procedure described above, and undertakes to correctly enter his/her surname, first name, e‑mail address, first name and e‑mail address of his/her partner, as well as a valid method of payment in order to finalize the Order. Completion of the Order implies acceptance of the prices of the Product sold, as well as the terms and conditions. Once the Order has been placed, the Company will confirm the Order and its payment by sending a confirmation e‑mail. This confirmation will recall the details of the Order as well as relevant connection information. The placing of an Order constitutes the conclusion of a distance selling contract between the Company and the Customer. For any change to an order (billing address or order content), the Customer must contact the Company by e‑mail no later than 1 day after placing the order.

6. Products and prices

The Products covered by the GCS/UGS are those which appear on the Site and which are sold and shipped directly by the Company. The Products are described on the corresponding page of the Site and all their essential characteristics are mentioned. Sales are subject to availability. The latter cannot be held responsible for stock shortages or the impossibility of selling a Product that is not in stock. When a registered User wishes to purchase a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (VAT), excluding shipping costs and taking into account applicable discounts in force on the day of the Order. The VAT included is the French VAT applicable on the day of the Order. If the VAT rate is modified, these changes may be reflected in the price of the items without the Customer being informed in advance. However, prices cannot be changed once the order has been confirmed. Under no circumstances may a User demand the application of discounts that are no longer in effect on the date of the Order.

7. Payment by credit card, VISA, MASTERCARD

Orders can be paid for by credit card, VISA or MASTERCARD online from the Site, using Stripe’s secure payment system. Payment by credit card is validated immediately. To be registered, the order must be paid in full. Unpaid orders cannot be processed.

8. Payment in instalments using Klarna’s payment system

In order to offer you Klarna’s payment options, we may need to send Klarna your personal data, including your contact details and the details of your order, so that Klarna can assess whether you qualify for them and tailor them to your needs. Your personal data will be processed in accordance with Klarna’s privacy policy.

9. Withdrawal period

In accordance with current legislation, the Customer has a period of 14 days from receipt of the Product to exercise his/her right of withdrawal from the Company, without having to justify his/her reasons or pay any penalties, for the purpose of exchange (subject to availability) or reimbursement. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. The Company undertakes to acknowledge receipt of any request to exercise the right of withdrawal.
By accepting the general terms and conditions of sale and use, the Customer unconditionally waives his right to withdraw from the Company in order to begin using the Product as soon as Payment has been accepted.

10. Product refund

Products purchased by the Customer may not be the subject of a request for reimbursement and no reimbursement may be made by the Company.

11. Processing of personal data

Registration on the Site entails the processing of the Customer’s personal data. If the Customer refuses the processing of his/her data, he/she is asked to refrain from using the Site. This processing of personal data is done in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016. Furthermore, in accordance with the French Data Protection Act of January 6, 1978, customers have the right to query, access, rectify, modify and object to all their personal data at any time by writing to the following address, providing proof of identity : contact@unio-preparation.com. This personal data is required to process the Customer’s Order and, where applicable, to issue invoices, as well as to improve the Site’s functionalities.

12. Sharing collected data

The Site may use third-party companies to perform certain operations. By browsing the Site, the Customer accepts that third-party companies may have access to his/her data in order to ensure the proper operation of the Site. These third-party companies only have access to the data collected in order to carry out a specific task. The Site remains responsible for processing this data. In addition, the Customer may receive information or commercial offers from the Company or its partners. The customer may at any time object to receiving such commercial offers by writing to the Company’s address given above, or by clicking on the link provided for this purpose in the e‑mails received. In addition, customer information may be passed on to third parties without the customer’s express prior consent for the following purposes :

respect the law
protect people from serious injury or death
combat fraud or attacks on the Company or its users protect the Company’s property rights.

13. Cookies

To enable its Users to benefit from optimal browsing on the Site and improved operation of the various interfaces and applications, the Company may place a cookie on the Customer’s computer. This cookie is used to store information relating to browsing on the Site, as well as any data entered by the Customer (in particular searches, login, email, password). The Customer expressly authorizes the Company to place a « cookie » file on the user’s hard disk. Customers can block, modify the retention period, or delete this cookie via their browser interface. If the systematic deactivation of cookies on the Customer’s browser prevents him/her from using certain services or functionalities of the Site, this malfunction shall in no way constitute damage for the member, who shall not be entitled to claim any compensation as a result.

14. Liability

The Company cannot under any circumstances be held responsible for the unavailability, whether temporary or permanent, of the Website, and although it makes every effort to ensure that the service is always available, it may be interrupted at any time. In addition, the Company reserves the right, by voluntary action, to make the Site unavailable in order to carry out any updating, improvement or maintenance operation. As previously mentioned herein, the Company shall in no event be liable for delays in delivery due to causes beyond its control, beyond its control, unforeseeable and irresistible or for which it cannot be held responsible.

15. Intellectual property

All elements of the Site are trademarks registered with the INPI and intellectual works protected by copyright, the property of which belongs exclusively to the Company. Any dissemination, exploitation, representation or reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal prosecution.

16. Force Majeure

Neither the Company nor the Customer shall be held liable for any failure to perform, non-performance or delay in the performance of any of its obligations as described in these G.S.C. due to force majeure. Force majeure is defined as any external, unforeseeable and irresistible event within the meaning of article 1148 of the French Civil Code. The following are expressly considered as cases of force majeure or fortuitous events, in addition to those generally accepted by the jurisprudence of French courts and tribunals : total or partial strikes, management strikes, riots, civil unrest, insurrections, wars, bad weather, epidemics, blockages of means of transport or supply for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer breakdowns, blockages in telecommunications, including telecommunications networks, any questioning of the mathematical foundations governing the theory of cryptographic algorithms used for public key infrastructures, and any other event beyond the control of the Parties preventing normal performance of the contract.

17. Applicable Law

The present GTC/GTC are governed exclusively by French law. Any dispute that may arise between the Company and the Customer during the performance of the present contract will be subject to an attempt at amicable resolution. Failing this, disputes will be referred to the Saint-Étienne Commercial Court.